Covid-19 Protocol

At Columbia Veterinary Hospital we are taking COVID-19 very seriously to protect our staff, clients, and patients. We realize how important continued veterinary care is to our community, and we care about your health as much as your pets! Currently our staff are the only humans allowed in the building during appointments.

Appointment Protocol

For your safety and the safety of our staff, please wear a mask when coming to the clinic for appointments or to pick up medications.

All pets must be on a leash or in a carrier for their appointments.

If you are coming in for an appointment with your pet, please give us a call or use our hospital app to let us know you have arrived.

A member of the veterinary staff will meet you and get your pet. Please feel free to wait in your car.

A doctor will perform the exam (or if it is a technician appointment, a technician will complete the scheduled treatments or services).

Once the doctor has completed the exam, we will call you to discuss our findings, and if further services or treatments are recommended, we will get your approval.

Approval of estimates and or Doctors findings will be via email our hospital app or by phone.

At the time of discharge, a staff member will review the discharge instructions over the phone and collect payment.

Once any treatments or services are complete, we will bring your pet back out to you.

Any client that has a non-life-threatening pet emergency or appointment and is feeling ill is being asked to reschedule their appointments until they are well. If the pet patient needs urgent care, we are asking them to send an agent in their place.

If your pet patient has a life-threatening illness or injury, please call ahead and they will be greeted at their vehicle or at the lobby door and triaged immediately.

If you are picking up medication or food for your pet, please give us a call from your car or from outside and make payment over the phone with a receptionist. Someone will then bring your medication or food out to you as soon as they are available.

We kindly ask for your patience. We are all trying to make the best out of a difficult situation, and it is our priority to keep our community as safe as possible while continuing to be available to serve you and your pet.

We honor the relationship we have with you and your pets and thank you for your help in ensuring the continued good health of our community, our staff, and our pets.

For the latest information regarding Covid – 19, we encourage you to check out the following websites